Marina Faria is a Product Support Specialist on the OHIG team. Marina’s undergraduate background is in the field of Social Science and Law at Pontifical Catholic University of São Paulo, Brazil. She moved to Canada on June of 2019 and joined the Opal team on August 2019, initially as a part-time employee in 2019, and then as a full-time employee in 2021.

Over the years, Marina has participated in several advancements of the Opal system, such as supporting cancer patients on how to use the Opal app, and communicating users feedback to the OHIG team to move forward with the product and meet the patient’s needs. Among these, her main tasks and areas of focus are:

-Customer assistance and satisfaction: providing help and support to customers or end-users, ensuring their satisfaction as a priority

-Issue Resolution: diagnosing and resolving customer problems or technical issues

-Documentation: keeping detailed records of customer interactions, issues, and resolutions

-Product knowledge: creating content (questionnaires, educational materials, posts, etc) for the application, staying up-to-date with the latest features, updates, and changes to the product

-Collaboration: working closely with other teams, such as performing quality assurance testing on the software and collaborate with the development team in ensuring high quality software releases

-Training and Onboarding: Providing product training to new staff and clients.

-Project Responsibilities: Assisting in clinical implementations of the solution in other departments or hospitals